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Enchanted Wonders Privacy Policy

Date last modified: May 25, 2018

Enchanted Wonders, Ltd. (“Enchanted Wonders”) has prepared this privacy policy ("Policy") to describe our privacy practices. We also use it to periodically inform you about changes on the websites offered by Enchanted Wonders (“Website”) and new products and services. We do not sell, trade or rent your personal information to others.

This Policy applies to all of the products, services and websites offered by Enchanted Wonders, the mobile or tablet versions thereof, any Enchanted Wonders software, and any applications created by Enchanted Wonders whether available through a social networking site or its subsidiaries or affiliated companies (collectively, the "Service"). Please note that the availability of any Enchanted Wonders applications on a social networking site, mobile or tablet device, internet television or other technology platform does not indicate any relationship or affiliation between Enchanted Wonders and such social networking site, mobile or tablet device, or internet television or other technology platform.

If you have any questions about this Policy, please feel free to contact us. See the “Contact” section below for contact information.


1. Information We Collect

Information you provide – When you use our Service, we may collect your device ID and certain device information. When you sign up for a Enchanted Wonders newsletter and/or free products and/or account we ask you for personal information (such as your name, e-mail address and an account password). We do not combine the information you submit to us with any information third parties, such as Facebook and Google, in order to provide you with a better experience and to improve the quality of our services.

We also use your name, e-mail address and other information on our system to notify you of new product releases, service notifications, events, and to solicit your feedback and input. We also use your information, or a portion thereof, to send you marketing materials and/or Enchanted Wonders newsletters or other information Enchanted Wonders thinks you would be interested in, unless you notify Enchanted Wonders that you do not wish to receive such materials. Please contact us to request that you not be sent any or all of such information.

User communications - When you send email or other communication to Enchanted Wonders, we retain those communications in order to process your inquiries, respond to your requests and improve our services.

Affiliated sites - We offer some of our services in connection with other websites. Personal information that you provide to those websites is sent to Enchanted Wonders in order to deliver the Service. We process such information in accordance with this Policy. The affiliated websites have different privacy practices and we encourage you to read their privacy policies.

Links - Enchanted Wonders presents links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our Website.

Other websites - This Policy applies to Websites and Services that are owned and operated by Enchanted Wonders. We do not exercise control over the websites displayed as search results or links from within our various services. These other websites place their own cookies or other files on your computer, collect data or solicit personal information from you.


2. Information Use and Sharing

Personal information – We use your personal information for the purposes described in this Policy and/or privacy notice for specific services. Such purposes include, but are not limited to:

  • • Providing our products and services to users, including the display of customized content and advertising;

  • • Sharing information to our business partners who perform core services (such as hosting, billing, data storage, security, and reporting services) related to the operation of the Website and Service;

  • • Collecting and processing information about your actual location to provide location aware products and services and other content;

  • • Verifying your identity;

  • • Following up with transactions initiated on the Website;

  • • Auditing, research and analysis in order to maintain, protect and improve our services;

  • • Ensuring the technical functioning of our network; and

  • • Developing new services.

We provide personal and non-personal information to our subsidiaries, affiliated companies or other trusted third parties or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such personal information based on our instructions and in compliance with the appropriate confidentiality and security measures.

We also disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (1) conform to the edicts of the law or comply with legal process served on Enchanted Wonders or its parent company, subsidiaries, or affiliates, (2) protect and defend the rights or property of Enchanted Wonders or the users of the Website, or (3) act under exigent circumstances to protect the safety of the public or users of the Website.

We do not use automatic decision-making or engage in profiling that produces legal effects or similarly significant affects.

We may share information that has been anonymized or aggregated without limitation.

Choices for personal information - When you sign up for the Service, we ask you to provide personal information. If we use this information in a manner different than those described in this Policy and/or in the specific service notices, then we will ask for your consent prior to such use.

If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, and you decline, Enchanted Wonders will not be able to provide its Service to you.

Maintenance of personal information - You can access your information contained in Enchanted Wonders’s database by contacting us. If you believe any of your information is incorrect or needs updating, please let us know at the email address listed in this section. Enchanted Wonders will use reasonable efforts to correct your information and our records upon verification of the requested change. If you no longer wish to receive email notifications from Enchanted Wonders, please let us know by contacting us. In the text of your email, specify which notifications you no longer wish to receive and provide your exact name, email address and/or address so that we can do our best to ensure that you stop receiving the notifications that you no longer wish to receive. After such a request is received, Enchanted Wonders will use reasonable efforts to refrain from including you when sending such notifications to Enchanted Wonders’s visitors/users/customers.

We do not currently maintain any procedures for you to review the information that we collect about you.

Information Security - We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal information.

We restrict access to personal information to Enchanted Wonders employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

However, please note that no data transmission over the Internet can be guaranteed to be 100% secure, so while Enchanted Wonders strives to protect your information, Enchanted Wonders cannot ensure or warrant the security of any information that you voluntarily give to Enchanted Wonders.

Accessing and updating personal information - When you use the Service, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we in some cases decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.


3. Website Areas Beyond Enchanted Wonders’s Control


Third party links, co-brand relationships and public forums - In an attempt to provide increased value to our visitors, Enchanted Wonders may choose various third party websites to link to, link from, and frame within, the Website. Enchanted Wonders also may participate in co-branding and other relationships to offer e-commerce and other services and features to its users. However, even if the third party is affiliated with Enchanted Wonders, we have no control over these linked sites, each of who have separate privacy and data collection practices independent of Enchanted Wonders. We have no responsibility or liability for these independent policies or actions, and are not responsible for the privacy practices or the content of any such websites. Please make sure you are comfortable with the privacy practices of every site you visit before providing the site with your personal information. These linked sites are only for your convenience and you therefore access them at your own risk.

We also may make chat rooms, forums and message boards available to you on the Website. Please remember that we cannot control the information that is shared by members and that anything you voluntarily provide in any public area of the Internet will be publicly available to other visitors on that website and potentially to other third parties. Thus, please note that you should always exercise caution when deciding to publicly disclose any of your personal information in these and similar areas.


4. International Visitors

This section applies to those that visit our Website or use our Service from the European Economic Area and Switzerland.

Lawful Basis for Processing

Enchanted Wonders processes personal information with your consent (e.g., when you agree that Enchanted Wonders may place cookies, or when Enchanted Wonders processes personal information submitted for specified purposes). On other occasions, Enchanted Wonders may process personal information when it needs to do this to fulfil a contract (for example, for billing purposes) or where required to do so by law.

If necessary, Enchanted Wonders may also process personal information when it is in Enchanted Wonders’s legitimate interests to do this (e.g., for customer service or fraud detection) and when these interests are not overridden by your data protection rights. If you wish to exercise the right to withdraw consent, please contact us. See the “Contact” section below for contact information.

Transfers of Personal Information

Please be aware that the personal information we collect may be transferred to and maintained on servers or databases located outside your state, province, country, or other jurisdiction, where the privacy laws may not be as protective as those in your location. If you are located outside of the United States, please be advised that we process and store personal information in the United States and your consent to this privacy notice represents your agreement to this processing.

Your Rights

You have a right to the following:

  • • To request access to the personal information we hold about you;

  • • To request that we rectify or erase your personal information;

  • • To request that we restrict or block the processing of your personal information;

  • • Under certain circumstances, to receive personal information about you that we store and transmit to another without hindrance from us, including requesting that we provide your personal information directly to another, i.e., a right to data portability; and

  • • Where we previously obtained your consent, to withdraw consent to processing your personal information.

To exercise these rights, see the “Contact” section below. Please be aware that Enchanted Wonders may be unable to afford these rights to you under certain circumstances, such as if we are legally prevented from doing so. Additionally, you have the right to lodge a complaint against us. To do so, contact the supervisory authority in your country of residence.


We will process and store your personal information only for the period necessary to achieve the purpose of the storage, or as permitted by law. We will retain and use your personal information to the extent necessary to enforce our agreements. The criteria used to determine the period of storage of personal information is the respective statutory retention period or six years in the case of contracts. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfillment of a contract or the initiation of a contract or for other lawful purposes.


Enchanted Wonders regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or Enchanted Wonders's treatment of personal information by contacting us using the information in the Contact section below.

When we receive formal written complaints at this address, it is Enchanted Wonders's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal information that cannot be resolved between Enchanted Wonders and an individual.

Users Under 18

Enchanted Wonders’s content is not directed at users under eighteen (18) years of age, and if you provide information about yourself as a user of Enchanted Wonders, you are representing that you are at least eighteen (18) years of age. We do not knowingly collect personally identifiable information from anyone under eighteen (18) years of age, but if we do become aware of having collected personally identifiable information from a user who is younger than eighteen (18) years of age, we will remove such information from our files.

Changes To This Policy

This Policy may be amended from time to time, you should visit this page periodically to review any changes to the Policy. If we believe that the changes are material, Enchanted Wonders will let you know by doing one (or more) of the following: (i) posting the changes on or through the Website or Service, or (ii) sending you an email or message about the changes.


If you have any questions, comments, or concerns about this privacy policy, please contact us, in our role as data controller, at:

Enchanted Wonders, Ltd.
22 Arlington
London, N12 7JR 

United Kingdom

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